Standard Delivery
We ship via the United States Postal Service - USPS Flat Rate. Please be sure to double check your shipping details as we are not
responsible for any shipping discrepancies.
Customer's
can also choose to have their order shipped via UPS or FedEx if they use their own UPS or FedEx account account. Choose "Best Way" and enter your UPS or FedEx
account number in the "Additional Information" box prior to placing
order.
The majority of in-stock items will be shipped once credit card authorization and verification have been obtained. We strive to ensure all in-stock orders are shipped as quickly as possible. Most in-stock orders ship within 24-48 hours of being placed, Monday – Thursday.
Our shipping prices are calculated directly on the website based on the package weight/dimensions, location and service class requested. Therefore, to attain a quote, please add the items to your shopping cart, select corresponding state, input postal code and click on the desired shipping method. The services will be automatically displayed with the corresponding shipping fees.
The majority of in-stock items will be shipped once credit card authorization and verification have been obtained. We strive to ensure all in-stock orders are shipped as quickly as possible. Most in-stock orders ship within 24-48 hours of being placed, Monday – Thursday.
Our shipping prices are calculated directly on the website based on the package weight/dimensions, location and service class requested. Therefore, to attain a quote, please add the items to your shopping cart, select corresponding state, input postal code and click on the desired shipping method. The services will be automatically displayed with the corresponding shipping fees.
How do I check the status of my order?
If you have questions about your order or order status, you can log in to your account and click “Order Status" or email Customer Service at info@HessbergUSA.com. Please keep your order number on hand.
If you have questions about your order or order status, you can log in to your account and click “Order Status" or email Customer Service at info@HessbergUSA.com. Please keep your order number on hand.
Return Policy
All custom orders are FINAL SALE.
Discrepancies with any orders must be reported within 48 hours of receipt of package. There will be a 25% restocking fee for all returned items. Items must be returned in the original packaging. All returns require an RA# and must be returned within 14 days.
Although we make the highest effort to keep our colors consistent, we cannot be responsible for dye lot changes.
Color shades cannot be guaranteed to match unless the order for all of the items is placed at the same time.
Ribbon, ribbon fronts and drapes cannot be guaranteed to match unless the order is placed at the same time.
Discrepancies with any orders must be reported within 48 hours of receipt of package. There will be a 25% restocking fee for all returned items. Items must be returned in the original packaging. All returns require an RA# and must be returned within 14 days.
Although we make the highest effort to keep our colors consistent, we cannot be responsible for dye lot changes.
Color shades cannot be guaranteed to match unless the order for all of the items is placed at the same time.
Ribbon, ribbon fronts and drapes cannot be guaranteed to match unless the order is placed at the same time.